MineScape Team Visits Northern Coalfields Limited in India

A Hands-On Commitment to Customer Success

At MineScape, we believe that understanding our customers’ needs goes beyond just providing software—it’s about truly listening, learning, and tailoring solutions that drive meaningful results.

This belief was exemplified in October when our General Manager, Jim Sronce, Senior Software Developer, Roy Syahputra, and Consultant, Maninder Sandhu, travelled to Singrauli District, India, to visit Northern Coalfields Limited (NCL), a valued customer and a subsidiary of Coal India Limited.

A Hands-On Commitment to Customer Success

The visit to NCL’s extensive mine sites wasn’t just another business trip. It was a testament to the MineScape team’s commitment to customer satisfaction and our drive to create software solutions that truly address the unique challenges of the mining industry. With decades of experience in open-pit mining, NCL is an industry leader, and it was an honour to engage directly with their skilled engineers and operators.

By observing NCL’s workflow firsthand—from coal seams to the operation of multiple draglines—our team gained valuable insights into the specific challenges they face. It’s this direct engagement, combined with our advanced technology, that allows us to deliver the precision and reliability our customers have come to trust.

Showcasing MineScape’s Impact

During the visit, the team demonstrated MineScape’s existing capabilities using NCL’s own datasets, showcasing how the software consistently delivers accurate results. By simulating NCL’s workflows in real time, they proved how MineScape aligns seamlessly with their operational needs.

This visit wasn’t just about highlighting what MineScape can do today—it was about listening carefully to NCL’s aspirations for tomorrow. From improving dragline designs to simplifying workflows, these discussions provided valuable input for our roadmap, reinforcing our shared vision for innovation in mining.

Looking Ahead

The presence of our General Manager on the ground emphasised MineScape’s deep commitment to understanding customer needs. Jim’s direct engagement with NCL’s senior leadership and site engineers showed how seriously we take our role in supporting their success. It's not just about software; it’s about partnership.

By staying attuned to the needs of customers like NCL, we’re not just delivering a product— we’re working hand-in-hand with customers to unlock their full potential.

This insider news was brought to you by MineScape – Shaping the Future of Mining.