Global Support
Our Global Support Services
As a mining software provider, we put utmost importance in providing excellent mining software solutions and unparalleled customer support. We have designed Global Support Services to ensure the seamless operation of MineScape worldwide. Whether encountering technical questions, facing software challenges, or seeking expert guidance, our team is readily accessible with just a click or a call, extending our support network across the globe.
AMERICAS
Denver, Colorado
+1 308 985 7713
Santiago, Chile
+56 2 2963 9920
EUROPE, MIDDLE EAST & SOUTH AFRICA
Czech Republic, Europe
+420 735 161 433
Johannesburg, South Africa
+27 11 772 7960
ASIA PACIFIC
Brisbane, Australia
+61 7 3248 0000
Jakarta, Indonesia
+62 813 3962 9521
+62 812 2030 4032
FAQs
Q:
What types of global support services do you offer for MineScape?
Q:
Can I receive support in my local language?
Q:
How can I access technical support for urgent issues?
Q:
Do you offer training for MineScape?
Q:
How often are software updates released, and how are they implemented?
Q:
What measures are in place to ensure the security of my data?
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Can I provide feedback or suggestions about MineScape?
Q:
What is the process for escalating a support ticket if necessary?
